Returns & Exchanges

At BLUETTI EU, we offer a 30-day money-back guarantee for all orders to ensure you are completely satisfied with your portable power solutions. If your product is defective or you have changed your mind, our dedicated support team is here to assist with a seamless return or exchange process.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] with your order number and the reason for the return to initiate the request.

• 2.
  Receive Authorization

  Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the specific return warehouse address.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all accessories and manuals, clearly marking the RMA number on the outside of the box.

• 4.
  Inspection and Refund

  After our technical team inspects the returned unit, your refund or exchange will be processed within 5-7 business days to your original payment method.